How can we help?We’re here for you.

Customer service

Send us an email

We’ll send one back as soon as possible!

Mail to [email protected]

WhatsApp / call us!

We’d love to talk to you

+31619168031

Send us a WhatsApp

Live chat with Bob

Available between:

10:00 & 18:00

Start a chat

Check out our hubs!

We're coming to you

Do you want to become a member, but you don't live within out our current service areas? Don't you worry. We are coming to you soon. Help us get to you by getting your neighbours, friends or the local snack shop to sign-up.

Frequently asked questions

Top 4

Can I rent with BIYU?

Chevron down

My address is outside your service area, can I rent with BIYU and pick up and return the product myself?

Chevron down

What are the costs to rent a product with BIYU?

Chevron down

Can I rent more than 1 product at a time?

Chevron down

Costs

How much does it cost to collect and return my order at your hub?

Chevron down

Where can I find my invoices?

Chevron down

Do I have to pay a deposit in order to rent a BIYU product?

Chevron down

Are there any additional costs for when my order gets picked up at the agreed time, but I am not home?

Chevron down

Products

Which products can I rent?

Chevron down

What should I do if a product breaks?

Chevron down

What should I do if a product is stolen?

Chevron down

Can I make a product suggestion?

Chevron down

Do you update the product range/catelogue?

Chevron down

Service

Where is your Hub?

Chevron down

What are the opening hours of the BIYU hub?

Chevron down

Can I have my order delivered and collected by the BIYU rider at my home?

Chevron down

Where do you deliver?

Chevron down

I would like to return my BIYU product but suppose that I'm busy and can't come to the Hub at the selected time, can I still have it picked up by a BIYU rider?

Chevron down

I would have my order picked up by you, but still want to return it myself. Is this still possible?

Chevron down

Will you take my new order with you immediately when you pick up my current order?

Chevron down

Can I change my order?

Chevron down

Can I cancel my order?

Chevron down

I want you to delete my data. How do I arrange that?

Chevron down

What time will my order be delivered and picked up?

Chevron down

Rental

Can someone else pick up or return my order at your hub?

Chevron down

Can someone else recieve my order and/or return it to the BIYU rider on my behalf?

Chevron down

I have already reserved a product. Can I reserve another product for another day/time?

Chevron down

Can I extend the rental period?

Chevron down

How many products can I rent per month?

Chevron down

Why is renting from BIYU good for the planet?

Chevron down

I often use BIYU, how does the BIYU ACCESS Membership work?

Chevron down

About BIYU

Why is BIYU good for me?

Chevron down

I want to work with you. How do I arrange that?

Chevron down

Some legal information

BIYU B.V. | KVK 80174590

BTW/VAT #: NL861576822B01

Overtoom 205 1054 HT, Amsterdam