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Do you want to become a member, but you don't live within out our current service areas? Don't you worry. We are coming to you soon. Help us get to you by getting your neighbours, friends or the local snack shop to sign-up.

Frequently asked questions

Top 4

Can I rent with BIYU?

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My address is outside your service area, can I rent with BIYU and pick up and return the product myself?

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What are the costs to rent a product with BIYU?

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Can I rent more than 1 product at a time?

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Costs

How much does it cost to collect and return my order at your hub?

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Where can I find my invoices?

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Do I have to pay a deposit in order to rent a BIYU product?

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Are there any additional costs for when my order gets picked up at the agreed time, but I am not home?

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Products

Which products can I rent?

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What should I do if a product breaks?

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What should I do if a product is stolen?

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Can I make a product suggestion?

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Do you update the product range/catelogue?

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Service

Where is your Hub?

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What are the opening hours of the BIYU hub?

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Can I have my order delivered and collected by the BIYU rider at my home?

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Where do you deliver?

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I would like to return my BIYU product but suppose that I'm busy and can't come to the Hub at the selected time, can I still have it picked up by a BIYU rider?

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I would have my order picked up by you, but still want to return it myself. Is this still possible?

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Will you take my new order with you immediately when you pick up my current order?

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Can I change my order?

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Can I cancel my order?

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I want you to delete my data. How do I arrange that?

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What time will my order be delivered and picked up?

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Rental

Can someone else pick up or return my order at your hub?

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Can someone else recieve my order and/or return it to the BIYU rider on my behalf?

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I have already reserved a product. Can I reserve another product for another day/time?

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Can I extend the rental period?

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How many products can I rent per month?

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Why is renting from BIYU good for the planet?

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I often use BIYU, how does the BIYU ACCESS Membership work?

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About BIYU

Why is BIYU good for me?

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I want to work with you. How do I arrange that?

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Some legal information

BIYU B.V. | KVK 80174590

BTW/VAT #: NL861576822B01

Overtoom 205 1054 HT, Amsterdam