Question 1

What is BIYU?

Accepted Answer

BIYU is a product membership platform available via your smartphone; that gives easy access to the highest quality equipment (home, work and play) for people to build a sustainable future together.

Try every category, try any product whenever you want to; for a low fixed price per month. No deposit required with easy cancellation.

There is always something new to discover with products being added every week.

Question 2

What can I get with BIYU?

Accepted Answer

What Netflix is for movies/series, BIYU is for products. BIYU has an extensive catalogue of products from saws to speakers, from ice-cream machines to high pressure cleaners: we've got you covered!

Get access to all you need whenever you need it.

Question 3

How much is BIYU Access?

Accepted Answer

The BIYU Access membership is €10 per month. You can also sign-up for the 6 month bundle (get 15% discount) or the 1 year bundle (get 25% discount). Choose delivery & pick-up for a small additional fee.

Question 4

Where can I get BIYU?

Accepted Answer

Get the BIYU app via the App store or Google Play. Take the ability to do more with you...everywhere!

Question 5

How can I cancel BIYU?

Accepted Answer

We offer hassle-free options. You can cancel your per month membership anytime in the app or via email. There is no cancellation fee. You can start and stop at any time. Easy peasy.

For those who signed up for the 6 month or 1 year bundle, you can cancel after the bundle period has ended.

Question 6

How many products can I rent monthly?

Accepted Answer

You can rent as often and as much as you like. You can choose from 100+ premium products. Each rental can be used for 24 hours. Need it longer? You can extend for €10 per additional 24 hours.

Question 7

Can I rent more than one product at the same time?

Accepted Answer

Yes you can, but you pay an additional fee of 50% of the regular rental price for the second product.

Question 8

How can I use Cargoroo?

Accepted Answer

We have a great offer for all BIYU Members. For only €3.99 per month you get 1 whole hour of Cargoroo. This way you can easily pick up your products yourself at our hub.

Open the BIYU app, click on Cargoroo under Mobility and click on 'Add to subscription.' You will immediately receive an email from Bob from BIYU containing, among other things, the unique voucher code which you can then enter in the Cargoroo app (profile > vouchers). Of course you can also find the voucher code in the BIYU app, just in case (profile > membership > Cargoroo). So make sure you also install the Cargoroo app, if you don't already have it.