Frequently asked questions
When are you open?
How does renting at BIYU work?
Where can I find my invoices?
Do I need to pay a deposit to rent a product from BIYU?
What happens if I'm not at home at the agreed time?
What should I do if a product breaks?
What should I do if a product is stolen?
Can I make a product suggestion?
Where do you deliver?
How do I change my order?
Can I cancel my order?
I want you to delete my data, how do I do that?
Do you protect my privacy?
Can someone else receive or return my order?
What is a BIYU Access membership?