Privacy Policy

General

This privacy policy applies to any use of our website and to all personal data registered through our websites and at other BIYU Hubs (locations). We take our obligations with regard to your privacy and the processing and transfer of your personal data very seriously. Therefore, we have taken appropriate technical and organizational measures to ensure that the transfer and storage of data is secure. We request that you read our privacy policy carefully because it states how and for what purposes we collect personal data. By providing us with personal data, you consent to the processing and transfer of personal data as described in this privacy policy. BIYU is the controller with regard to these processing operations.

Registration of personal data

BIYU records your data when you purchase products or services from us. Even if you use one of our free services on the website or leave your details in one of our locations, they will be saved. Your personal data is stored in a central, electronic customer database of BIYU: • When visiting our website. • When executing an assignment given to us. • When completing a review for a product or service provided to you. • When registering for marketing communications and/or our newsletter. • When filling out application and contact forms on the website. • If we receive your personal data and/or profile information from third parties, for example if you have indicated to these third parties that you wish to receive information about our products or services. In this case, we will state from whom we have received the personal data when we first communicate with you. We may request and/or register the following information from you: • Gender, first name, last name, street name, house number, zip code, city, telephone number and e-mail address. Our servers may automatically record certain information, such as URL, IP address, browser type and language, and the date and time of your visit to our websites, including through the use of cookies.

Who has access to your data?

We may pass on your information to other parties. We only do this if it is really necessary for our services. It may be one or more of these parties: • Delivery partners • Payment partner • IT service providers Our payment partner receives your data to be able to process the payment. Our IT service providers provide services such as cloud storage, media and advertising services, maintenance of our website and processing of reviews. If required by law, we share your customer data with government authorities.

Use of personal data

The basis for the use of your personal data is your consent. In the case of an assignment given to us and/or an agreement concluded with us, the basis for the use of your personal data is the necessity for the correct execution of that assignment and/or agreement. For existing customers, the basis is our interest to make our customers offers and to keep them informed about our comparable products and services. Your personal data will be used by BIYU for the following purposes: • To carry out an order • To inform you about the status of your order • To measure customer satisfaction • To answer questions you have asked • For improving our services and adapting them to your wishes. In this context, we may also use your personal data for profiling purposes • To inform you about current and future activities and offers, whether by post, telephone or e-mail • For sending newsletters, both electronically and by post • In addition, your data is used anonymously in management information and analyses. With the results of this we are better able to further increase customer satisfaction and we can further improve our services, products and website. • BIYU will not make your data available to third parties, unless this is necessary for the correct execution of the assignment and/or unless there is a legal obligation to do so Telephone marketing activities are always duplicated with the do not call register. However, if you purchase a product or service and leave your telephone number, the do not call register will not be taken into account, as there is then a so-called customer relationship. More information about the do not call register can be found here.

Retention period for personal

We store data that we process with your permission for 2 years. We store personal data that we receive from you in the context of a quotation for 3 years. We store personal data that we process in the context of an assignment given to us and/or an agreement concluded with us until the service or warranty period has expired.

Viewing and changing your data

You can request BIYU to: • View, adjust or delete the personal data that BIYU collects about you • Limitation of the processing of the personal data that BIYU collects about you • Transfer of the personal data that BIYU collects about you You can submit your request by sending an email to [email protected]. In order to process your request, we ask you for the following information: • Full name • Postal code • House number • Your request and/or question We are happy to explain to you why we need this information. We would like to ask you to state your full name, zip code and house number in the e-mail. Correct spelling of your full name is important for our matching principle. What this means will be explained in a moment. In addition, you are free to decide for yourself whether and, if so, what additional information you provide. Why do we want to know this data? It is possible that you are registered in our system several times, for example when you have completed a form via our website and requested a quote in the store. It is possible that your details have been entered slightly differently, for example your initials instead of first name or if you are moving, your new address instead of your current address. If your details are not completely the same, it is possible that you have been registered in our system several times. We will then search for registrations of your personal data in our system by means of a matching principle. Simply put, we search for the other data based on the data you now provide to us. The chance of a complete picture of the personal data known to us increases as you provide more data. It is therefore possible that not all of your personal data known to us is found because we have not been able to 'match' it. To ensure that the request has been made by you, we will send a confirmation email to the email address known to us upon receipt of your request. We will only process your request after we have received a confirmation on this e-mail. BIYU strives to handle your request as quickly as possible, but will do so at the latest within the legally established period of 1 month. When we have processed your request, we will provide you with the necessary information. In the unlikely event that your request is rejected (this may be because your request is contrary to the law), we will of course provide you with an explanation why BIYU was unable to process your request. The information you provide will only be used to handle your inquiry. This data will be deleted upon completion of your request. If you wish, you have the right to submit a complaint to the Dutch Data Protection Authority.

Right to object

You can always indicate that you do not want to be approached with marketing activities. This can be done by sending an e-mail to [email protected]

Cookie Policy

What are cookies?

Cookies are small text files that are placed on your computer by websites you visit. Cookies are used to make websites function correctly or more efficiently and to collect business and marketing information. Cookies have been around since the 1990s and cannot be used to read private data from your computer or intercept passwords. In this cookie policy we mean by 'cookies' not only the small text files, but also all comparable techniques with which BIYU places or reads data on your computer.

4 categories

We use four cookie levels on BIYU's websites. You can indicate which cookies you accept via the 'adjust cookie settings' button.

1. Functional

Necessary cookies to make the website work technically well and to offer you an optimal user experience. We always place these cookies. You cannot refuse them. For example, we use them to make it easier to use and log in to BIYU's websites. In addition, they remember your settings and/or preferences when using BIYU webpages.

2. Analytical

Cookies that collect anonymous information to improve our website and services. This information cannot be traced back to a person.

3. Market research

Cookies that collect information for market research and to improve our website and services. For example, to keep track of which services (e.g. surveys) have been shown to you. In addition, they provide insight into the behavior of our visitors across various channels (website, mail, etc.). We only place these cookies with your permission.

4. Other (marketing)

Cookies for advertising purposes, social media functionalities and/or personalization. With marketing cookies, BIYU shows you relevant content based on your surfing behaviour. These cookies help prevent you from seeing the same advertisement over and over. These cookies also support social media functionalities. This way you can easily share information from BIYU via social media and to support functionalities such as Google Maps and YouTube on our website. By other cookies we also mean that we cannot place in one of the other categories. We only place these cookies with your permission.

More information about cookies

Consent or deletion of cookies BIYU only uses cookies after you have given your consent. Exceptions are: • cookies that are necessary for our website to function. These are called the functional cookies. • cookies to analyze and improve the use of BIYU websites based on statistics. Those are analytical cookies.

Refuse cookies

• You can refuse the placing of cookies via the browser settings on your computer. The method differs per browser. You can find more information with the help function of your browser. • You can also adjust your settings yourself via the Cookie settings button (scroll or swipe up). • Do you use multiple computers and/or browsers? Then adjust your settings for each computer/browser. Handy: do you want to see all your preferences for advertising cookies in a centralized way? It can be on the website http://www.youronlinechoices.com/be-nl/uw-advertentie-voorkeuren These are the cookies BIYU uses: