Purpose-built for circular operations.
From picking and dispatch through returns, grading and refurbishment — BIYU gives you a structured, configurable workflow for everything that happens after the order, across every location you operate from.
Every way items move — in one operational view
Customers book their delivery or pickup directly on your storefront. BIYU picks it up from there — routing each order through the right channel automatically, whether that's your own team, a logistics partner or a self-service counter.
Customer self-scheduling, built in
For all three models, end-customers plan their own delivery or pickup slot directly on your storefront. BIYU receives the booking and automatically routes it into the right operational workflow — no manual coordination needed.
Customer pickup & drop-off
Customers self-select a pickup time slot on your storefront and collect from your location. Returns follow the same flow — customers book a drop-off slot and bring the item back. No manual scheduling required on your end.
Own delivery fleet
BIYU optimizes routes across all deliveries, pickups and swap appointments for your own drivers — combining them into a single efficient route. A dedicated driver app handles execution on the road. Customers already planned their slot on your storefront.
3PL & carrier shipping
Connect any third-party logistics partner or carrier via BIYU's integrations. Orders are dispatched automatically; tracking flows back into BIYU. Customers plan their delivery preferences on your storefront and it routes through seamlessly.
Pick, pack and dispatch with confidence
Regardless of which fulfillment mode an order uses, every outbound line flows through the same structured warehouse workflow — items assigned by serial, condition-checked and packed to product specification before leaving.
Serial-level item assignment
Every outbound order gets a specific serialized unit assigned — not a category, not a batch. The right item, confirmed before it leaves.
Product-specific packing requirements
Packing instructions, dimensions and shipment configuration are pulled automatically from the product record for each order line.
Outbound condition check
Items are checked against their last known condition before dispatch — flagging anything that shouldn't go out before it reaches the customer.
Carrier integration & dispatch status
Real-time dispatch status and carrier integrations keep orders moving — with full tracking from warehouse to customer.
Winora Sinus FS R5F Pro 2026
All assets in order:
Refurb checks:
Structure every inbound return
Whether it's the end of a rental, a subscription swap, a buyback or a trade-in — and whether the item comes back via customer drop-off, your own driver or a carrier — every return enters the same structured intake workflow. Items are scanned, matched to their serial record, and assessed for condition before being routed forward.
Scan & match
Item scanned on arrival and matched to its serial record instantly — no manual lookups, no mismatches.
Condition assessment
Structured assessment at intake feeds directly into the item's product passport, keeping its condition history accurate and up to date.
Automatic routing
Item routed to refurbishment, relisting, retirement or resale based on its condition grade and your configured rules — no manual decision required.
Configurable workflows for every product
Define refurbishment checklists per product type. Every step — cleaning, inspection, parts replacement, repair — is logged against the serial record. Labor time and parts costs are captured so you know the true refurbishment cost per unit, informing relist, retire and resale decisions with real data rather than guesswork.
Configurable checklists
Define product-specific cleaning, inspection and repair steps. They appear automatically in the warehouse workflow for each incoming item — no manual setup per return.
Grading
Structured condition grading at each workflow stage. Grades feed directly into the item's product passport, building an honest condition history over its lifetime.
Parts & labor cost logging
Every part used and every minute of labor is captured per serial number — giving you real cost-per-refurb data to inform relist, retire and resale decisions.
Relist, retire or route to resale
Based on condition grade and refurb cost, decide whether an item goes back into circulation, gets relisted as refurbished, or is retired from your inventory.
Serial BIYU-30014 · Returned from order BIYU-K7MX
Condition grade
Parts used
Labor logged
Outcome
→ Relist as Pre-lovedOne system for every warehouse you run — or don't run yourself
Not every operation runs its own warehouse. BIYU supports fully outsourced fulfillment through integrations and logistics partners — so your operational workflows stay intact regardless of who physically handles the items. And if you run multiple locations, each hub gets its own configuration.
Per-hub configuration
Each warehouse or pickup location has its own fulfillment settings, workflows and staff assignments. One hub can run one way; another, completely differently — without any crossover.
Outsourced fulfillment
Hand off physical logistics to an external warehouse partner via BIYU's integrations. Orders, returns and refurb workflows are still tracked in BIYU — you just don't touch the inventory yourself.
Mixed models
Run one location in-house and outsource another. BIYU handles both in a single operation view without requiring separate systems or manual reconciliation.
Ready to run a tighter operation?
See how structured workflows and real-time visibility give you control over every step — from first dispatch to final relist.