Every order, from first booking to final resolution.
Orders flow in from your storefront or are created directly in BIYU. From there, the full lifecycle — customer planning, fulfillment, extensions, swaps, subscriptions and deposits — runs in one place.
Orders in from your storefront. Planned by your customers.
Orders flow into BIYU automatically from your storefront integration, or can be created manually by your team. Every customer gets access to a publicly accessible planning portal to self-schedule their delivery, pickup, swap or return slot — which routes directly into your operational workflow without manual coordination on your end.
Automatic storefront intake
Orders placed on your storefront sync into BIYU instantly — with all product, customer and fulfillment data already attached.
Manual order creation
Create orders directly inside BIYU for in-person sales, B2B arrangements or any situation that doesn't start on your storefront.
Customer self-service planning portal
A publicly accessible portal lets customers plan and reschedule their own delivery, pickup, swap or return slot — automatically routed into the right fulfillment workflow.
Plan your delivery
Available slots · Wed 11 Feb
Full control over every active order
Every order in flight can be modified, actioned or escalated — without disrupting the underlying fulfillment workflow.
Real-time order tracking
Monitor every order from placement to fulfillment and return, with live status across all fulfillment channels — pickup, fleet delivery or carrier shipment.
Service requests
Create a service request directly from an active order to handle issues, repairs or customer complaints in context — without losing the order thread.
Swaps
Swap an active item for a different unit or product variant mid-order, with automatic inventory reassignment and billing adjustments.
Upsells
Upgrade a customer to a different product tier or add accessories to a live order — with immediate commercial and operational effect.
Order modifications
Update outbound address, rental duration, dates or contact details on any open order — without needing to cancel and recreate.
Rental extensions
Customers or staff can extend rental periods directly. Billing adjustments happen automatically, with no manual invoicing required.
Billing follows the physical item — not a fixed calendar date.
Subscriptions that start and stop on the item — not the calendar.
For subscription models, BIYU ties billing directly to physical events. The subscription starts the moment delivery is confirmed and stops when the item is physically received back. No guesswork, no overcharging on late returns, no manual reconciliation.
Delivery triggers start
Subscription billing begins automatically when the driver confirms delivery or the customer scans their item at pickup — tied to the physical handover, not a scheduled date.
Return triggers stop
Billing stops when the item is received back and scanned in — preventing overcharging on early or late returns regardless of the original end date.
Pause, resume & modify
Handle subscription interruptions, product swaps and plan changes with automatic billing reconciliation — keeping the commercial record accurate at every step.
Complete deposit visibility at the order level
Every order carries a full deposit ledger. When an item comes back damaged, unclean or with missing parts, charges are applied directly against the deposit — with itemized detail for the customer and a clean audit trail for your finance team. When everything checks out, the deposit releases automatically.
Deposit collection
Configured per product and collected automatically at the right point in the order flow — no manual handling needed.
Damage & cleanliness charges
Log issues on return and apply itemized charges against the deposit — with a clear breakdown for the customer and your finance team.
Automated release
Once the return assessment is complete and no charges apply, the deposit is released automatically — reducing admin and customer friction.
Order-level audit trail
Every deposit movement, charge and release is permanently logged against the order record — for full financial transparency.
Deposit collected
€ 250
Deposit deductions
Ready to take control of your order flow?
See how BIYU manages the full order lifecycle — from customer planning through fulfillment, subscriptions and deposit resolution.